Customers are the number one priority in the hotel business. Customers are sometimes positive and other times negative, learning how to deal with each type is the key. Each customer’s experience will determine your hotel’s overall status and success. This…  

Countless studies and articles exist which propose different solutions for generation of online bookings to hotels work better than others. Over, and over again, we proclaim our distaste for hefty fees involved in receiving bookings through any means other than…  

International customers are different from your average customer that always comes into your hotel. They should require more of your attention and care. This is not because they are more important, but due to the fact that your hotel and…  

You may not know this but your front desk staff plays a very important role in marketing. Their number one responsibility should be to answer the phone. You may not think this is such a dire duty seeing that their…  

Economic circumstances dictate the depth to which any company can keep itself afloat. How is it possible, then, to maintain a high level of customer support for hotel clients seeking assistance from their vendors who see cut-backs of their own?…